Manufacturing & Delivery
How an order is made
An order passes through seven stages between the first confirmed specification and the loaded container. The Hong Kong office runs the commercial side — enquiry, quotation, order and documents; the Shenzhen factory develops, samples, builds, inspects, packs and delivers the product.
01 — The stage chain
Seven stages between
the specification and the container.
The work follows this order, and no stage starts until the one before it is confirmed in writing. Each stage below says what happens there, what you confirm, and what both sides hold when it closes.
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Stage 01
Engineering confirmation
The request is turned into something the factory can build: the model or the change, the electrical and mechanical side, the finish, the packing direction and the target market are checked against what we can produce.
You confirm
The model or the modification, the quantity, the finish, the target market, and any requirement the specification has to meet.
You receive
A written confirmation of what will be quoted and built — the specification every later stage refers to.
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Stage 02
Sampling
A sample is built from the confirmed specification, so the appearance, the function and the packing direction are judged on a physical unit rather than on a description.
You confirm
Your comments on the sample: colour, finish, dimensions, marking, packing, and any change that has to be carried into production.
You receive
The sample, with the agreed points written down, so production refers to the approved unit rather than to a memory of a conversation.
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Stage 03
Purchasing
Components, materials and finishes are ordered against the confirmed specification, and the production schedule is planned around the lead times those parts really have.
You confirm
The order itself: model, quantity, finish, packing, delivery term, delivery address, payment terms and the documents your import needs.
You receive
A production date the factory can hold, and the order details in writing before the line is scheduled.
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Stage 04
Production and assembly
Housings, finishes and electrical parts come together into the finished model, and the units are assembled and function checked as they are built.
You confirm
Nothing new: once materials are cut and finishes applied, a change becomes a new order and moves the production date.
You receive
Finished units built to the confirmed specification, held for inspection.
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Stage 05
Quality inspection
Inspection and testing follow the plan agreed for the model, during production and again before shipment.
You confirm
The standard the appearance is judged against, and the inspection arrangement written into the order.
You receive
The inspection outcome for your order, sent to you rather than published here; the programme behind it is on Quality & Testing.
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Stage 06
Packing
Each unit is protected in its inner box, inner boxes are arranged in the master carton, and the cartons are marked and labelled for the journey.
You confirm
Retail or shipping packing, the box artwork, the shipping marks, the barcode or label content, and the mixed carton arrangement.
You receive
Packed and marked cartons, and the packing list that describes what is in each one.
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Stage 07
Shipment — EXW or FOB
The packed shipment is handed over under the agreed delivery term: at the factory under EXW, or loaded on board the vessel you booked under FOB.
You confirm
The delivery term, the forwarder and the booking, and the documents your customs broker needs.
You receive
The shipping documents for your order, and the hand-over point named in the written order.
Manufacturing pages use real photographs of the factory, the equipment and the working process only. Stock or AI imagery is never presented as evidence of production.
02 — Lead time and commercial terms
Dates that are confirmed,
not assumed.
MOQ, production lead time, warranty, quotation validity and trade terms are the confirmed defaults for the standard range. Anything that differs from them is a written agreement for a specific project rather than a figure read off this page.
MOQ
100 pcs
Production lead time
3–4 weeks
Warranty
2 years
Quotation validity
15 days
Trade terms
EXW, FOB
Production lead time is counted from the confirmed order together with the approved specification, drawing or sample — not from the enquiry. A date offered before those confirmations is an estimate, and the confirmed date is the one that sits in the written order.
The default is given as a range of weeks rather than as a fixed day. Peak season, tooling and special materials all move it, which is why a specific shipping date is confirmed in writing for each project instead of being taken from this page.
Sample charges, freight, stock and lead time are confirmed by email, and the sample stage comes before production: sample lead time depends on the model and is not fixed here.
03 — Delivery terms
EXW and FOB,
and where our part of it ends.
Two terms are supported for the standard range: EXW at the factory and FOB at the port of loading. The difference is where our responsibility ends and what you arrange from there — not what the goods are.
EXW
Where our responsibility ends
At the Shenzhen factory, once your order is packed, marked and ready for collection.
What you arrange
Collection at the factory, inland transport, export clearance, the freight booking and insurance.
What we provide
The packed goods and the commercial documents for the order, such as the invoice and the packing list.
FOB
Where our responsibility ends
Once the packed goods are loaded on board the vessel at the port of loading named in the written quotation.
What you arrange
The ocean freight, insurance and everything that follows loading, including discharge and onward transport.
What we provide
The packed goods, delivery to the named port of loading and loading on board, and the shipping documents for the order.
No carrier, sailing schedule or freight rate is published here, and this page never fixes one: shipping is arranged per shipment, and the term that applies is the one named in the written quotation. Other terms can be discussed, but only a written quotation makes one binding.
04 — Packing and transport
Packed the way
the sample was packed.
Packing follows the arrangement confirmed at the sample stage and is written into the packing list, so what leaves the factory is what you agreed to receive.
- Inner protection: every unit sits in its own inner box, so the surface and the finish travel protected.
- Master carton: inner boxes are arranged in the master carton, and the arrangement is confirmed with the order.
- Marking and labels: cartons carry the shipping marks and the barcode or label content you confirm.
- Mixed models: different models or finishes can travel in one carton or one shipment when the arrangement is agreed in advance.
- Full container: a full container load is packed to the loading plan confirmed for that shipment.
- Documents: every shipment leaves with a packing list that describes the cartons, in the format your customs broker needs.
Carton sizes, carton and pallet weights and pallet loading are set per model by what the product needs, and are confirmed in the packing list or by email. This page sets no physical limit that belongs to a specific order.
05 — Before shipment and documents
What leaves with the goods,
and where the details are.
An order is inspected before it ships, and the paperwork that travels with it is either published on this site or sent on request. Neither is invented for this page.
Quality & Testing
The checks and tests a model goes through, why each one is used, and the stage of production it belongs to. The programme depends on the product, the material, the target market and the project.
Quality & TestingDownloads
The documents we can publish for everyone: catalogues, specification sheets and general product information you can pass on to a colleague.
DownloadsInspection during production and before shipment follows the plan agreed for the model, and the outcome for your order is sent to you rather than published here, because it belongs to one model and one market. The way the programme is built is explained on Quality & Testing.
Certification files and test reports are not published on this site. They are provided by email for a specific model and target market, because what applies depends on the model, the market and the project. Inspection arrangements and the documents an order needs are agreed in the written order.
Tell us what you are sourcing
Send the models, quantities, finishes and target market you are working with. We reply with availability, lead time and the next step.